Refund policy

Last updated: June 15, 2026

Because all SIQ6x products are custom-made and printed on demand specifically for each order, all sales are final. We do not accept returns or exchanges for customer errors, such as ordering the wrong size, color, or changing your mind. Please review your order details carefully before submitting.

Damages and issues
Please inspect your order upon reception and contact us immediately at info@siq6x.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

In the event of a manufacturing defect or shipping damage, we will arrange for a replacement or refund. For any inquiries regarding defective items, please contact us at info@siq6x.com within 14 days of delivery with your order number and photo evidence of the issue.

Exchanges
Since every item is custom produced upon order, we do not support size or color exchanges. If you wish to have a different size or item, you will need to place a new order.

Refunds
If a refund is approved due to a defective or damaged product, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@siq6x.com.

Contact Information
For any questions regarding our policy, please contact our customer support team at info@siq6x.com.
Physical Address (Not for unsolicited returns): 2-20-5 Nishiwaseda, Shinjuku-ku, Tokyo, 169-0051, Japan